Aer Lingus and MTech Mobility have taken a hands-free scanning and communications programme live across below-the-wing ground operations at Dublin, Cork and Shannon airports. The programme is fully live at all three locations, giving baggage handlers and ground teams a single device for scanning and real-time communication.

Aer Lingus is headquartered in Dublin and is part of International Airlines Group. For 2025 it reported revenue of 2.53 billion euros and an operating profit of 282 million euros, and carried 11.3 million passengers.

MTech Mobility is headquartered in Florida, USA, with its European base in Wexford, Ireland, and was founded in 2012. It provides lifecycle and repair services for mobile and IT devices.

The programme was built around three goals set by Aer Lingus: faster, more accurate baggage scanning that keeps handlers’ hands free to move luggage, a single device that works as both a scanning tool and a real-time communications channel, and personal device ownership for staff, ending the problem of shared equipment going missing between shifts.

Operational resilience in ground handling is the driver. MTech was selected for its record of designing and running complete mobility programmes for aviation operations rather than supplying equipment in isolation, and it went on site at Aer Lingus airports before drawing up a solution, consulting directly with baggage handlers to build the design brief.

Working with Samsung, MTech developed a solution that met every requirement the airline had specified, and several it had not. MTech manages the full programme under a single service agreement covering device procurement, configuration, deployment, day-to-day support, and on-site repair and replacement, removing the coordination overhead that typically falls on an airline’s own IT and ground operations teams.

“Our ground teams work in one of the most demanding environments in the business. Our focus at Aer Lingus is operational resilience, efficiency, and consistency,” said Adrian Dunne, chief operations officer at Aer Lingus. “MTech has delivered exactly that.” He said the airline needed a partner who understood those priorities before proposing a solution and who would own the programme from day one, not just deliver hardware.

For the sector, the programme shows an airline working with a single managed-service partner to equip ground teams across three airports.

Source: Big News Network / Travel Extra / PR.com